If you are trying to make a subscription and it is not being completed, don't worry! Let's solve this together 💡

Check below for possible reasons and how to fix it quickly:

🧾 Credit card: pay attention to the details!

• Check if your personal information is correctly filled out in your Privacy profile (name, CPF, and date of birth);

• Small errors like a wrong or missing number can prevent the transaction;

• Also verify if your card is enabled for online purchases and has available credit limit.

💸 Payment via PIX: what could be happening?

• After scanning the QR Code or copying the code, the payment must be made within the validity period;

• If something goes wrong or the payment does not appear, do not repeat the operation immediately — there may be a small processing delay.

⚠️ Incomplete registration?

• Make sure your profile is fully completed, including email and CPF;

• Without this information, payment methods may refuse the operation for security reasons.

🧡 Contact us!

If you have already checked everything and still haven't been able to complete the subscription:

➡️ Click the balloon at the bottom right corner of your screen (where it says "Hello! How can we help you?")
➡️ Our team will check your case and guide you properly!