Forgetting your password is super common (who hasn’t, right? 😅). But don’t worry, recovering access to your account on Privacy is simple. Just follow the step-by-step instructions below:

🛠️ How to reset your password:

• 1. Access the recovery link:
  Go to our password reset page via the link 👉 https://privacy.com.br/v2/auth/recovery-password
  Enter the email you use to access your account.
  
  

• 2. Check your email:
  You will receive a message with a link to reset your password. If you don’t find it, check your spam or junk mail folder as well 😉
  
  

• 3. Create a new secure password:
  By clicking the link, you will be redirected to create a new password. It needs to meet these criteria:

  • At least one special character (like @, #, $, %…)

  • Uppercase and lowercase letters

  • At least one number

  ✨ Example of a secure password: Privacy#123

• 4. Confirm the change:
  After setting your new password, just follow the on-screen instructions and you’re done! You can now access your account normally.

If you have any questions or something doesn’t go as expected, just click the chat bubble in the bottom right corner of your screen with the message "Hello! How can we help you?" 💬
Our support team will assist you with great care! 🧡