If you have a suspicion that someone may have accessed your account without permission, take a deep breath 🌬️… We are here to help you resolve this calmly and securely!
Even though the Privacy system does not allow withdrawals to bank accounts that are not in the account holder's name, it is important to act quickly to protect your data.
Follow the step-by-step guide below to strengthen the security of your account:
✅ 1. Change your password right now
- Access the account settings menu - Just click on your profile picture and the option is at the bottom of the list
- Go to the "Security" option and create a new one
- Avoid repeating old passwords or using easy combinations
🛟 2. Contact our support team
If even after changing your password you still don’t feel secure, reach out to us!
Our team is ready to:
- Guide you on the next steps
- Change the access email, if necessary
- Strengthen the protection of your profile
📩 Click on the chat icon at the bottom right corner of the screen (the one with the message “Hello! How can we help you?”) FAQ link with chat access
🔒 3. Enable two-factor authentication (2FA)
This extra layer of protection is essential!
Here’s how to enable it:
- Go to the Security and Privacy menu
- Click on “Enable two-factor authentication”
- Follow the instructions displayed on the screen
- Oh! You will need an authenticator app (such as Google Authenticator or Authy) installed on your phone
❤️ Count on us!
Your security is a priority here at Privacy. If you have any questions or need help, talk to us. We are here to ensure your experience is smooth, protected, and peaceful ✨